Interbay Veterinary Care Center

This veterinary care center has offered the best care to my beloved dogs and cats. I've stayed with them since 2020 because Dr. Coffin is caring and thorough, and Veronica is attentive and responsive. I have never stayed with a vet clinic this long, which is a testament to the effective and diligent work they do. While prices can feel high, and limited hours can be difficult at times, their care feels worth it. Highly recommend their services. This place is small but mighty.

Review for Dr. Coffin: I have had multiple pets seen by Dr. Coffin over the decades (since 1999!) and have stayed with him because I appreciate his compassionate and knowledgeable care for my pets. If I could get ahold of him directly, this would improve my most recent experience with his clinic. Review for the office manager/clinic operations: I had no problems at all until the last few years (pandemic time). The clinic now has very limited hours (still in 2024), and getting information about prescriptions, or getting them filled has been exceptionally frustrating. Communication about what they can do is not always clear or friendly, differs from what I'm told by Dr. Coffin, and at least 50% of the time requires at least 5 email exchanges for getting prescriptions renewed or filled to start with. Add that they are closed all but 3 days / week and the amount of effort to get things done becomes excessive. My sense is that Dr. Coffin is retiring and has left many (perhaps too many?) duties to his clinic manager who has been disappointing in her approach at least with me. Again, I'm sad to write a less than stellar review because I've appreciated them for so many years, but out of a 5 for Dr. Coffin and a 1 for the manager, my rating is a 3... in the middle of the two. Great care, but lacking great customer service.